Returns & Cancellations
Serrano Wine is committed to excellence and we will do everything in our power to assure that our artisan, handcrafted wines are of your complete satisfaction.
We ask that you follow these simple instructions to assure that your wine was received to your complete satisfaction.
Inspect all packages as soon as they are received. If they are of your satisfaction, enjoy! If not, please continue with the steps below.
Should any bottle(s) be broken, please contact firstname.lastname@example.org within 48 hours of arrival so that we can initiate a claim with our shipper. Please take photos, and keep the original package(s) and its contents exactly as you found them if at all possible. Understand that if the broken product cannot be proven (photos), we cannot receive compensation for the loss. Returns cannot be processed after 10 days.
We will replace any bottle of wine that is damaged, flawed or found unsatisfactory. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. Please send an email to email@example.com to arrange for the replacement of a corked or flawed product.
A customer may request a cancellation and full refund of their order anytime before the wine is shipped by emailing firstname.lastname@example.org.
It is the customer’s responsibility to be present in order to accept and sign for the delivery of their wine. If we need to re-ship an order due to failed delivery attempts we may charge the customer $15 for the return fee in addition to the cost of re-shipping the order.
Any return claim due to a defect in the product will be addressed on a case-by-case basis. We are happy to replace (if able) or refund you for any bottle of wine that is damaged or flawed. However, we are unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. If you have found that your wine is flawed we ask that you keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Serrano Wine. Please address all concerns of this nature to email@example.com and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Refused Shipments: Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges and a restocking fee.
Any order canceled within 24 hours of emailed invoice may be canceled without penalty. Please contact firstname.lastname@example.org. Any invoiced order canceled 24 hours after will incur a 25% restocking/cancellation fee, unless it has been shipped. Once an order is shipped, we legally cannot accept a return as wine is a food product and cannot be re-sold at the risk of having been tampered with.